Being one of the top complaints of customers through the work of these customer service centers. Or hand delivery is completely unavailable or promise dissatisfied customer. Dealing with the latter category, it is easy to see why customers are disappointed: regular vendors promise and then not deliver.
A disappointed customer is not only satisfied with your services, but would not recommend it to their friends. Worse customers, you can be dissatisfied tell their friends have simply not do business with you! Read on for some tips on how you can make a right time, every time and leave customers satisfied and recommending you to their friends.
Successful sales people thrive by getting referrals from satisfied clients. You do not just have a satisfied customer, but the possibility of receiving highly recommended future prospects increases as well.
Here are some things you should keep in mind when working with any client:
Keep your promesses.Fournir nothing less than what they promise makes you look like everyone else there: a liar ... At least in the eyes of your customers!
No more than a promise. Most likely, your intentions are to come through to your customers as planned. However, you tend to give them a turn for the shortest period possible on the time of closing the sale? Do not do it! Instead, at one point building a buffer to allow problems occur, treat, and can be moved out of the way.
Be a hero, not a zero. Smart sellers have a very good idea when the work will be completed, but in time to add insulation anyway. Say a job takes 10 days to do so. Tell your client that you have completed in 15 days. During the presentation before the scheduled date, out looking like a champ. Delivered late and will look bad - and you will come to a sort of "extra" to soothe their wounds expensive!
So what do you do with customers who: "I want to do it yesterday" mentality? Emphasis on Quality! True, instead of the false promise that you can do the job in a short period time to laugh and give them a realistic time period is interesting to note that this is the time to "do a job correctly the first time." Help keep them away from the deadline can not defend that which is based on reality. The emphasis on the quality of everything else, and you will have their attention.
Remember: a satisfied customer is a happy customer and it will cost you less in the long term. Meet your deadlines or win every time and you have a customer who is very satisfied with the services provided by and recommend to your friends. You'll save money, time and aggravation - and will benefit greatly in the long term.
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